Terms and Conditions

1. Agreement to these Terms

1.1 These Terms and Conditions are a legally binding agreement between you and 11 Plus Course Limited, company number 12633923, registered address 631 Warwick Road, Solihull, B91 1AR, United Kingdom (“we”, “us”, “our”).

1.2 They govern your use of the 11+ Mastery Bookshop and the online reader through which our books are delivered (together, the “Site”), and every purchase you make on it.

1.3 The Site sells browser-only ebooks for children preparing for the Eleven Plus and independent school entrance examinations (the “Books”).

1.4 By using the Site or buying a Book, you confirm that you have read, understood and agree to these Terms. If you do not agree, you must not use the Site or buy from it.

2. Parents, Guardians and Child Users

2.1 Books are intended for children under 18, but every purchase must be made by a parent or legal guardian.

2.2 The parent or legal guardian is the contracting party under these Terms and is responsible for:

• the child’s use of the Site and the Books
• making sure the details you give us are accurate
• all payments and compliance with these Terms

2.3 By buying a Book, you confirm that you are the child’s parent or legal guardian, or that you have legal authority to act on their behalf.

2.4 Children should use the Books under the supervision of a parent or guardian.

3. The Books and How They Are Delivered

3.1 Each Book is digital content. It opens in a protected online reader in your web browser. Books cannot be downloaded, printed or shared, and no physical copy is supplied.

3.2 After payment, access details are sent to the email address you gave when paying, normally within minutes and always within one working day.

3.3 Each Book is licensed for one child’s personal study. Access lasts until the end of exam season: 31 December for grammar-school books, 31 January for independent-school books, as confirmed in your welcome email, after which the Book can no longer be opened.

3.4 Sample pages shown on the Site are representative of each Book. Every topic or test in a Book follows the pattern shown in its samples.

4. Changes to these Terms

4.1 We may update these Terms from time to time. The revised version takes effect when it is posted on the Site with an updated “Last updated” date.

4.2 The Terms in force when you place an order apply to that order.

5. Other Policies

5.1 These Terms include the following policies, which also apply to your use of the Site:

• Privacy Policy
• Refund Policy
• any price, access period or other terms shown on the Site or in your welcome email

5.2 If there is a conflict, these Terms take precedence.

6. Prices and Payment

6.1 Prices are shown in pounds sterling on each Book page and at checkout, and include any VAT that applies.

6.2 Payment is taken in full at the time of purchase. All payments are processed by third-party payment providers, currently Revolut. We do not see or store your full card details.

6.3 A contract between you and us is formed when your payment is confirmed.

6.4 If a price on the Site is clearly wrong, we may cancel the order and refund you in full.

7. Your Right to Cancel

7.1 Under the Consumer Contracts Regulations 2013, you normally have 14 days to cancel a contract for digital content. Because Books are delivered immediately, at checkout you ask us to start supplying the Book straight away and acknowledge that you lose the right to cancel once the Book has been opened.

7.2 If you have not opened the Book, you may cancel within 14 days of purchase for a full refund. Full details are in our Refund Policy.

8. Acceptable Use

8.1 You may use the Site and the Books only for the personal, non-commercial study of the named child.

8.2 You must not:

• share access details or let anyone other than the named child use a Book
• copy, photograph, screenshot, record, download or redistribute any part of a Book
• use any Book in a classroom, tuition setting or other commercial or competitive activity
• try to get around the reader’s protections or interfere with the Site’s security or functionality
• give false details at checkout

8.3 We may suspend or end access, without refund, if these rules are broken.

9. Access Details and Security

9.1 You must keep the email address and any login details used for the reader confidential.

9.2 If you think someone else has your access details, tell us straight away at info@solihulltuition.com.

10. Intellectual Property

10.1 All content on the Site and in the Books, including text, questions, answers, illustrations, layouts and designs (“Our Content”), is owned by or licensed to us and is protected by intellectual property law.

10.2 You are granted a limited, non-transferable licence for the named child to view Our Content for personal study during the access period.

10.3 You must not reproduce, distribute, sell or create derivative works from Our Content without our prior written permission.

11. Educational Disclaimer

11.1 We will supply the Books with reasonable care and skill.

11.2 The Books are educational materials. We do not guarantee any academic outcome, examination result or school place. Results quoted on the Site refer to children who completed our full Year 4 and Year 5 programme, which uses these Books alongside live teaching.

11.3 The Books provide general educational content and are not advice tailored to an individual child.

12. Site Availability and Technical Issues

12.1 We do not guarantee that the Site or the reader will always be available or free from errors or interruptions.

12.2 We may suspend or restrict access for maintenance, updates or technical reasons, and will try to keep this to a minimum.

12.3 You are responsible for having a device, an up-to-date web browser and an internet connection suitable for using the reader.

13. Ending Access

13.1 Access to each Book ends on the date confirmed in your welcome email.

13.2 We may suspend or end access earlier if these Terms are broken, a payment is reversed or not made, or the Site or a Book is misused.

13.3 Ending access does not affect rights or obligations that arose before it ended.

14. Liability

14.1 Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud.

14.2 If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of that failure.

14.3 We are not responsible for losses that were not foreseeable, or for losses caused by events outside our reasonable control.

14.4 To the extent permitted by law, our total liability to you for any order is limited to the price you paid for that order.

14.5 This does not affect your statutory rights as a consumer.

15. Your Consumer Rights

15.1 If you are a consumer, you have legal rights under the Consumer Rights Act 2015 for digital content that is faulty, not as described or not of satisfactory quality.

15.2 Nothing in these Terms affects those rights.

16. General

16.1 We may communicate with you electronically, including by email.

16.2 These Terms are the entire agreement between you and us about your purchase.

16.3 We may transfer our rights and obligations under these Terms to another organisation. This will not reduce your rights.

16.4 If any part of these Terms is found to be unenforceable, the rest remains in effect.

16.5 These Terms are governed by English law. The courts of England and Wales have jurisdiction, except that consumers living in Scotland or Northern Ireland may also bring proceedings in their home courts.

17. Contact Us

If you have a question or a complaint, contact us at info@solihulltuition.com or write to 11 Plus Course Limited, 631 Warwick Road, Solihull, B91 1AR, United Kingdom.